Contact us
Questions about an order, a return, or a Companion you’re thinking of making — write to us, and a person will reply within two working days.
Last updated 29 September 2026
Write to us
Email hello@cartelle.co.uk, or use the form below. If it’s about an order, the order number (it’s on your confirmation email, like #1047) helps us find it straight away — and replying to any of our emails about an order reaches the same people.
How soon we reply
We answer every message within two working days (Monday to Friday, excluding UK bank holidays), usually sooner. We don’t take calls: writing lets us check your order properly before we answer.
Returns, delivery and your orders
- Start a return — or read how returns work.
- Delivery & returns — making times, postage and where we send to.
- Your orders — tracking, invoices and reordering refills.
Who we are
- Company
- Cartelle London Ltd
- Company number
- 17322131
- Registered office
- 128 City Rd, London EC1V 2NX, United Kingdom
- VAT
- GB529647159
- hello@cartelle.co.uk
Please don’t post returns to the registered office — it can’t accept parcels. The returns page says where to send them.